Clime Capital provides a formal complaint mechanism to all stakeholders to submit queries or concerns related to Clime Capital’s operations and investments. Filling a complaint supports the Fund to identify, investigate and take appropriate steps to help resolve problems, reduce risks and remedy impacts.
Submit a complaint
Please use the following channel:
You can file your complaint or concerns by using the form on this page. We encourage you to provide contact information in order to facilitate the follow-up of the complaint, by default, your complaint will be treated confidentially. Only parties concerned by the complaint’s investigation will be made aware of the complaint and your identity will not be disclosed to them without your prior consent. Should you wish otherwise, please state clearly that you agree to your identity being disclosed.
Write to firstname.lastname@example.org. Please note that in that case, the email address of the sender will be displayed to the recipient.
Where the question or concern relates to a Clime Capital investment, the interested or affected person(s) are first encouraged to discuss the matter directly with the investee. In cases where the question or concern was not addressed sufficiently at the investee level, interested parties may submit their query to Clime Capital.
Complaints may also be presented through a representative when the party on whose behalf the representative is acting are identified and evidence of the representative’s authority to do so is provided in the complaint.
Complaints may be presented through a representative when the party on whose behalf the representative is acting are identified and evidence of the representative’s authority to do so is provided in the complaint.
Information to be included in the complaint:
• Name and contact information of the sender;
• Name of the investment to which the concern relates;
• Description of the concern and any supporting documentation;
• Date of the incident or action giving rise to the complaint (if applicable);
• Specific remedy sought (if applicable); and,
• Any other information as deemed appropriate by the sender.
Within 10 business days, the complainant receives a confirmation that the complaint has been received. Each complaint will be investigated through a fair and independent view on the complaint, facilitating a response to the complainant no later than one month from the receipt of the complaint. In some cases, the investigation of the complaints may take longer than one month, in which case the Contact Person will inform the complainant of such in the due response, and keep the complainant informed about the investigation’s status thereafter until resolution.
If the complainant does not receive an answer or receives an unsatisfactory answer, the complainant is entitled to address via the same channels provided above. If within a delay of one month from the day on which the complaint was addressed to Clime Capital, the Complainant does not receive an answer or receives an unsatisfactory answer, the Complainant may address the request to the Board.